End-to-End SaaS Solution for Retail Electricity & Gas Suppliers

Billing

Our fully flexible billing system allows for creative and accurate billing solutions in regard to rate, bill items and promotions. This platform operates at less than 1% exception rate allowing for minimal headcount while maximizing efficiency with full bill audit functionality. Additional features include AutoPay management, disconnection/reconnection management and utility remittance management.

Customer Information Management

Our CIS system for both internal employees and outsourced call center agents allows for full customer account management in one platform. The CIS platform allows the user to manage the customer from enrollment to billing/collections to renewal and winback. Screens are user friendly with rule-based user access, scripting and logic allowing for front level agents to resolve any customer issues with minimal call times lowering cost to serve.

Self Service Online Account Management

The robust self-service platform provides customers a full self-service experience to manage their account. Functionality includes billing and payment management, transfer of service and renewals, usage insights and additional product purchases. This robust platform allows customers to self-serve and reduces call center contact rates.

Rate and Content Management

The Rate and Content Management application allows for rapid price adjustments and innovative plans. This application creates and manages required contract documents based on pricing inputs. Rates and content can be created and adjusted in real time by the user.

Behavioral Marketing

This application allows for personalized, targeted content to be delivered to customers at all touchpoints. Content includes targeted messaging, product offerings and plan offerings. This is a unique application not offered by competitors which offers personalized, precise communication to increase customer lifetime value.

Reporting

Our full suite of reports allows for full transparency across the business in real time for all key performance indicators.

Channel/Broker Management

Our channel partner management tool allows for customized channel management; end to end tracking for all orders; broker reporting and commission management; and full CSA management with reporting and billing.

Channel Partner API

Allows for full integration with brokers and aggregators with functionality to allow partners to retrieve plan/rates, perform credit checks, pay deposits, receive real time order status, offer custom renewal plans and more.

Vendor APIs

Lone Star has a wide array of integrations for key business functions such as credit bureaus, payment processing vendors, edi providers, ERCOT, load forecasting providers, Smart Meter Texas, call center telephony, printing services, pay by phone vendors, address validation, accounting and banking, email and text platforms, and weather.

Robbie Wright

CEO

Robbie will lead Lone Star BillPro as its CEO and Founder. Robbie was Co-Founder and CEO of Bounce Energy, a digitally driven competitive retail energy business founded in 2008. and was acquired by Direct Energy for $51 million in 2013. After the acquisition, Robbie remained at Direct Energy and managed the Digital & Innovation Department as the company’s youngest Vice President. Following that he formed what is now Integrate Agency, a leading, Houston-based full spectrum marketing firm, with digital expertise in the retail energy space. Most recently Robbie was CEO of Energy Texas. He has helped companies acquire customers through digital marketing for almost 25 years and has been involved in numerous startups that have successfully exited or are still growing and scaling today.

Katherine Wright

COO

Katherine will lead the operations of the business as its COO and will manage the implementation and ongoing capabilities of each platform deployment as well as account service responsibilities. Katherine was a founder of both Bounce Energy and Energy Texas and successfully led operations, customer service and technology teams. Katherine has over 15 years of implementation and program management experience and an intimate knowledge of the challenges and needs of energy providers on the customer and backend technology ends.

Nate Wasson

CTO

Nate will lead the technology development and deployment as the CTO. Nate will be responsible for its ongoing development and integrations. Nate has 15 years of experience in retail energy both on the REP side as well as in the channel partner space. Nate led the technology team at Energy Texas and was lead developer at Texas Electricity Ratings. Nate has a strong background in full stack technology development and has completed 100+ integrations.